ENHANCED SET-UP SERVICE OVERVIEW
For this specification, the focus is on the Enhanced Set-Up Service. In order to help differentiate this service from the other 2 options, the following table provides an overview of all 3 support services and how they apply to the various platform components.
| Platform Component | Basic Service (Self-Service) |
Enhanced Set-Up Service |
Enhanced Migration Ready Service |
| GENERAL: Enablement via the Cloudamize Knowledge Base | ✔ | ✔ | ✔ |
| GENERAL: Access to the Cloudamize Support Team | ✔ | ✔ | ✔ |
| GENERAL: Access to a dedicated Cloudamize SME | ✔ | ✔ | |
| SET-UP: Partner Dashboard Management Enablement | ✔ | ||
| SET-UP: Expedited Security Questionnaires | ✔ | ||
| DISCOVER: Data Collection Method Selection, and Advanced Collection Options Review | ✔ | ||
| DISCOVER: Agent Installation & Scope Configuration Support | ✔ | ||
| ANALYZE: Continuous Data Collection Health Monitoring | ✔ | ||
| ANALYZE: Assessment Results Analysis | ✔ | ||
| ANALYZE: Designer / TCO Customization Training | ✔ | ||
| PLAN: Application Grouping & Tagging | ✔ | ||
| PLAN: Application Catalogue Training | ✔ | ||
| MIGRATE: Migration Execution Training | ✔ | ||
| RUNBOOKS: Build & Execution Training | ✔ | ✔ | |
| Custom Enablement & Training | Contact Sales | ||
ENHANCED SET-UP SERVICE TERMS & CONDITIONS
The below Service capabilities and limits are enforced specifically for Customers who purchase the Cloudamize ENHANCED SET-UP SERVICE. Where not specified, all usage capabilities and limits are as defined within the relevant Order Form1.
- Unless otherwise defined within the Order Form1, the standard Cloudamize online Terms & Conditions apply to the ENHANCED SET-UP SERVICE.
- The ENHANCED SET-UP SERVICE does not include Cloudamize Platform licenses, as it is designed to pair with Single Use, Multi Use, or Tier Based licenses.
- The ENHANCED SET-UP SERVICE term shall commence upon signature of the Order Form1.
- The ENHANCED SET-UP SERVICE is limited to a single Engagement2 within the Cloudamize Platform, as the service is designed to support ~10 hrs of interactions.
- All support and interactions included within the ENHANCED SET-UP SERVICE shall be conducted remotely.
- For liability reasons, guidance and training provided as part of the ENHANCED SET-UP SERVICE does not include Cloudamize team members directly editing resources and configurations within a customer’s estate.
View the Enhanced Migration Ready Service, or feel free to contact Sales to have a support and training plan tailored to your needs.
TERMINOLOGY
- Order Form: Refers to the contractual agreement between Cloudamize and the customer. See Example Order Form.
- Engagement: Refers to a provisioned order within the Cloudamize Platform. Tier Based and Multi Use contracts can support multiple Engagements.
SPECIFICATION REVISIONS
| Revision Date | Revision Description |
| January 20, 2025 | Initial Release of the HTML version, including modernization and clarification of terms. |
