ENHANCED MIGRATION READY SERVICE OVERVIEW
For this specification, the focus is on the Enhanced Set-Up Service. In order to help differentiate this service from the other 2 options, the following table provides an overview of all 3 support services and how they apply to the various platform components.
| Platform Component | Basic Service (Self-Service) |
Enhanced Set-Up Service |
Enhanced Migration Ready Service |
| GENERAL: Enablement via the Cloudamize Knowledge Base | ✔ | ✔ | ✔ |
| GENERAL: Access to the Cloudamize Support Team | ✔ | ✔ | ✔ |
| GENERAL: Access to a dedicated Cloudamize SME | ✔ | ✔ | |
| SET-UP: Partner Dashboard Management Enablement | ✔ | ||
| SET-UP: Expedited Security Questionnaires | ✔ | ||
| DISCOVER: Data Collection Method Selection, and Advanced Collection Options Review | ✔ | ||
| DISCOVER: Agent Installation & Scope Configuration Support | ✔ | ||
| ANALYZE: Continuous Data Collection Health Monitoring | ✔ | ||
| ANALYZE: Assessment Results Analysis | ✔ | ||
| ANALYZE: Designer / TCO Customization Training | ✔ | ||
| PLAN: Application Grouping & Tagging | ✔ | ||
| PLAN: Application Catalogue Training | ✔ | ||
| MIGRATE: Migration Execution Training | ✔ | ||
| RUNBOOKS: Build & Execution Training | ✔ | ✔ | |
| Custom Enablement & Training | Contact Sales | ||
ENHANCED MIGRATION READY SERVICE TERMS & CONDITIONS
The below Service capabilities and limits are enforced specifically for Customers who purchase the Cloudamize ENHANCED MIGRATION READY SERVICE. Where not specified, all usage capabilities and limits are as defined within the relevant Order Form1.
- Unless otherwise defined within the Order Form1, the standard Cloudamize online Terms & Conditions apply to the ENHANCED MIGRATION READY SERVICE.
- The ENHANCED MIGRATION READY SERVICE does not include Cloudamize Platform licenses, as it is designed to pair with Single Use, Multi Use, or Tier Based licenses.
- The ENHANCED MIGRATION READY SERVICE term shall commence upon signature of the Order Form1.
- The ENHANCED MIGRATION READY SERVICE is limited to a single Engagement2 within the Cloudamize Platform, as the service is designed to support ~10 hrs of interactions.
- All support and interactions included within the ENHANCED MIGRATION READY SERVICE shall be conducted remotely.
- For liability reasons, guidance and training provided as part of the ENHANCED MIGRATION READY SERVICE does not include Cloudamize team members directly editing resources and configurations within a customer’s estate.
View the Enhanced Set-Up Service, or feel free to contact sales to have a support and training plan tailored to your needs.
TERMINOLOGY
- Order Form: Refers to the contractual agreement between Cloudamize and the customer. See Example Order Form.
- Engagement: Refers to a provisioned order within the Cloudamize Platform. Tier Based and Multi Use contracts can support multiple Engagements.
SPECIFICATION REVISIONS
| Revision Date | Revision Description |
| January 20, 2025 | Initial Release of the HTML version, including modernization and clarification of terms. |
